Sp2 Privacy Policy — User Data Protection
This Privacy Policy explains how sp2 collects, uses, stores and protects the personal information of users in Malaysia. We are committed to ensuring your privacy is respected at every stage of your interaction with our platform.
Effective date: 1 January 2026. This policy applies to all registered users and visitors of the sp2 platform.
What Information We Collect
When you register or use the sp2 platform, we collect several categories of information necessary to provide you with a secure, seamless and relevant experience as a user in Malaysia.
Account Information: Full name, date of birth, email address, phone number and encrypted password. This information is required to verify your identity and enable secure access to your account.
Payment Information: Details of your deposit and withdrawal methods, such as bank account numbers or e-wallet information. All transactions are conducted in MYR (RM). We do not store full card numbers — all sensitive financial data is processed through encrypted payment channels.
Device & Browser Information: IP address, device type, operating system, browser type, screen resolution and general location. This data is used to optimise the mobile experience and detect suspicious access.
Usage Data: Pages visited, session duration, games or markets accessed, and general interaction patterns. This helps sp2 improve the platform based on real user needs.
How Your Information Is Used
Identity information is used to verify that you are the legitimate account owner, prevent fraud, and ensure that only authorised users can access the funds in your account.
Payment data is used solely to process your deposits and withdrawals in MYR securely and accurately, in accordance with the instructions you provide.
Usage data is analysed in aggregate — not at the individual level — to identify features that need improvement, optimise mobile performance, and plan new content additions.
Email and phone number are used to send transaction notifications, account security updates and important service alerts. sp2 does not send promotional content without your consent.
Data Storage, Security & Third-Party Sharing
Storage & Retention Period: Active account data is retained for the duration your account remains active and up to 5 years after account closure to comply with Malaysian legal requirements. Anonymised analytics data is retained for up to 2 years. sp2 does not retain any data beyond the stipulated retention period.
Security Measures: All personal data is protected with SSL encryption during transmission and stored in encrypted databases. Access to user data is restricted to authorised personnel only and solely for legitimate operational purposes.
Sharing with Third Parties: sp2 does not sell, rent or trade users' personal data to third parties for marketing purposes. User information is only shared with:
- Approved payment processors to facilitate financial transactions.
- Technical infrastructure providers bound by strict confidentiality agreements.
- Malaysian legal authorities where required by court order or applicable law.
Your Rights as an sp2 User
In line with data protection best practices, sp2 recognises and respects the following rights for all Malaysian users:
You have the right to request a copy of all personal information we hold about you. Requests will be processed within 14 business days via email at [email protected].
If any information we hold is inaccurate or out of date, you have the right to request a correction. You can update basic information directly through your account settings.
You may request the deletion of your personal data. Requests will be processed subject to applicable legal retention requirements. Your account must be closed with no pending transactions.
To submit any privacy rights request, please contact the sp2 support team at [email protected]. All requests will be taken seriously and responded to within the stated timeframe.
Policy Changes & How to Contact Us
Sp2 reserves the right to update or modify this Privacy Policy at any time to reflect changes in operational practices, Malaysian legal requirements, or platform enhancements.
Whenever there are material changes to this policy, we will notify registered users via email notification or a prominent notice on the sp2 platform. The most current version of the policy is always available on this page with an updated effective date.
Your continued use of the sp2 platform after any changes are published constitutes your acceptance of the updated policy. If you do not agree with any changes, you may close your account and request data deletion through customer support.
Contact us: For any questions, concerns, or requests regarding your data privacy, please contact the sp2 team at [email protected] or visit our FAQ page.